African Voice reports on the first week of the new Nigeria High Commissioner to the United Kingdom
His Excellency, Chief Sarafadeen Tunji Ishola, the new Nigeria High Commissioner to the UK launches a new strategy to improve service delivery at the Nigeria House Northumberland Avenue, London.
Chief Tunji Ishola vowed to ease the pains of Nigerians in the UK and all service users as he resumed office barely a week ago. The assertion came as the new man at the helm of affairs inspects different departments of the High Commission.
A reliable source at the High Commission London told African Voice reporter that, all indications show that, the new head is determined to bring about a positive new approach to service delivery.
In his message to departmental heads, Chief Tunji Ishola said, “visitors expect the best customer service from us and l am determined to restore the image of the embassy to the highest standard during my tenure. I have observed within my few days here how between 300 – 400 passport applicants queue up from very early in the morning and they all get seen by the close of day. There should be no reason why the interactions by our immigration department personnel and those service users should not be a seamless and enjoyable experience. For me that is a good start and it can be improved upon”
African Voice reporter who was in the building recounts his experience seeing the High Commissioner dressed in kaftan, moving swiftly between floors of the six-story building with his hands-on approach to getting things done. The new man at the helm of affairs is amiable, youthful and determined to turn things around for the best.
Nuradeen Aliyu – Biu, Minister, Head of Information, Culture and Sports one of the new diplomats in a chat with our reporter also collaborated fact that the new High Commissioner is determined and eager to see that the services of the embassy are providing greater value to our clients. He said, “the High Commissioner is preparing to engage with all our service users by setting out new strategy for us to meet their needs now and into the future.”
According to the Information head, “the embassy will focus on some immediate priority areas to deliver excellent services starting from our website, passport renewal and visa applications.
The mission will engage more with Nigerians in the UK through the media to ensure we address their major concerns.”
Noah Laguda, CEO of Noahsure Limited, who recently visited the embassy for passport renewal on the same week the new High Commissioner resumed duty, has this to say, “My experience during my recent visit to the embassy to renew my passport, was that of a pleasant surprise.”
“The efficiency of the service showed remarkable improvements than my last visit 5 years ago.
There was a lot more organisation and structure than I expected as it took less than two hours to process my passport renewal.”
“It was also good to see that most covid-19 guidelines had been adhered to, but there could have been better facilitation of the guidelines.
I hope that the improvements do continue and that my next visit will be an even more positive review of the steps taken to excel the efficiency of the Nigerian embassy in London.”
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