By Milton Tella – In a drive to make public service delivery at the Nigeria High Commission London faster and hitch free, His Excellency, Ambassador Sarafa Tunji Isola, Nigeria High Commissioner to the UK inaugurates a new SERVICOM Committee to guarantee improved citizen satisfaction by promoting service excellence.
SERVICOM is an acronym for Service Compact with All Nigerians, an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery.
Addressing a cross section of diplomats and officials of the Mission, Ambassador Isola said, “We are here today responding to the yearning and calls from the Nigerian communities in the UK to enhance service delivery at the Nigeria High Commission UK.
We have been doing our utmost best in this direction but with the advent of Brexit, we need to further work to enhance our service delivery. It is within this context that the Mission has put in place a SERVICOM Committee that will address the issues relating to the High Commission and the various Nigerian communities and organisations in the UK.”
Ambassador Isola said, “The Committee has been constituted within the context of Ministry of Foreign Affairs extant regulations, with the following terms of reference:
1. Production of code of conduct, for the entire staff of the Mission in line with extant regulations, of the Ministry of Foreign Affairs.
2. Reorientation of the Mission towards service delivery, in the context of Brexit, which will demand a lot of responsibilities from this Mission.
3. Sensitisation of all cadres of staff on human relations.
4. Present a monthly report in compliance with the code of conduct and progress report of SERVICOM.
5. Advise on immediate short and medium term deliverables by the Mission in line with working document of the Committee.
6. Liaise with the Ministry of Foreign Affairs and Office of the Head of Service of the Federation, to further ensure optimal performance in terms of service delivery at the Mission.
The new SERVICOM Committee, inaugurated at the Conference Room of the Mission on Tuesday 13th July 2021 has Dr Cyprian Heen Ambassador, Minister/Head of Investment, Trade and Industry as chairman. Members are, Rose Yakowa-Okoh Senior Counsellor/Head of Chancery, Kabiru Nasidi, Jane Odiachi and Taiwo Osunnaiye as secretary.
The Chairman of the SERVICOM Committee in response on behalf of the members said, “It is an honour and privilege to be so appointed as chairman of the SERVICOM Committee in the Nigeria High Commission London. I am delighted to accept this appointment and want to assure the High Commissioner that this appointment, which l consider as a repose of confidence in my person, will be taken headlong with all seriousness.
Service delivery is core and central to the heart of any organisation or institution that delivers service to members of the public, as it is the yardstick to measure the performance of the organisation. It is the quality of service and customer care you show that will speak for your organisation.
In ensuring that customer care and service delivery are done properly, one has to understand that the commitment, determination, attitude and discipline of officers charged with the respective responsibility must be upright. It is in this regard that l believe the setting up of this Committee is apt and right.
My Committee and l will not fail in our duties. I have no doubt in my mind that, the officers that have been charged with this duty alongside me given their pedigree, capacity and capability, will be able to deliver results and turn things around.”
Delivering a vote of thanks on behalf of the Committee, Rose Yakowa-Okoh said, “we want to thank His Excellency for constituting this committee and promise to do our best to support our chairman.”
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